We understand that in most cases when you contact the Health Centre it is because you or a loved one is unwell and you need help. We want to assist you as quickly and as easily as possible.

Easy Guide to Booking an Appointment

Phone the Health Centre mainline 01608 642742

Between 8.30am and 10am	Please only call between 8.30am and 10am if you have an urgent problem needing same-day assessment or treatment.
From 10am	PLEASE VISIT Appointment system  to read about how our appointment system works
14:30 to 18:00	Our phone lines are quieter in the afternoon, please contact us for test results and administrative queries

13:00 to 14:00 – Our phone lines are closed (the emergency line is still active)

Once a month on a Tuesday our phone lines are closed additionally for up to 1 hour ONLY for essential staff training.

To help our team find the most suitable service for you.

THINK CARE

C ondition	Your Care Navigator will ask you a few questions regarding the problem you are calling about
A ssessment	Your Care Navigator will need your help to assess the timeframe in which you will need to be seen for a safe outcome
R eferral	Your Care Navigator, with your help, will decide which healthcare professional you need to see
E xamination	Your Care Navigator will book your appointment with the most appropriate clinician for you

Our Care Navigation team will ask you a few questions about your condition when you call in order to establish which one of our highly skilled multi-disciplinary team members you need to see. Our team includes; GPs, Advanced Clinical Practitioners, Practice Nurses, Health Care Assistants, Clinical Pharmacists, Physio Therapists and Opticians.

Emergency Treatment Out of Hours

Between 6:30pm and 8.00am Monday to Friday and at weekends and bank holidays please call 111.

Home Visits

Home Visits are provided for those too unwell to travel, and for the permanently housebound. It is always better to be seen in the Health Centre as the clinician treating you will have access to all the resources needed to deal with your consultation to hand.
All requests for home visits are assessed by the duty doctor, who may call you at home if more information is required.
If you are requesting a home visit please telephone as early in the day as you can with full details of your illness. This will give the clinician time to visit and process any further steps that may be needed as a result of an examination, for instance if a hospital admission is required.
In some cases the duty doctor may pass home visits to the Visiting Service. The Visiting Service will dispatch an experienced paramedic to assess you. They will then share their assessment with your GP.
Home visits do consume a lot of the doctor’s time. Please do not ask for a home visit if you are able to travel to the surgery.
If you have requested a home visit and your condition changes, please call the health centre again or 999 in an emergency.

New Patients

Please visit our New patient registration page.

Temporary Patients

We can register temporary patients if you are staying in the area short term and require medical care that cannot wait until you return to your home to see your usual GP. It is always best for you to wait to speak to our visit the GP surgery you are registered with, if you can, as they hold your complete medical records. Most GP practices can triage your condition over the telephone and send a prescription if needed, electronically to anywhere you are in the country.