Our Care Navigation team will ask you a few questions about your condition when you call in order to establish which one of our highly skilled multi-disciplinary team members you need to see. Our team includes; GP’s, advanced Nurse Practitioners, Practice Nurses, Health Care Assistants, A Clinical Pharmacist, Mental Health Nurses, Physio Therapists and Opticians.
Please ring the surgery on 01608 642742 and speak to our Care Navigation team to book an appointment.
If you have online access you can book blood tests online. These must have been requested by a clinician.
Emergency Walk-in Clinic
We run an emergency walk-in clinic every Monday to Friday morning where urgent problems will be seen that day.
The clinic runs between 08.30am and 10.30am.
The Care Navigation team will add your name to the walk in appointment list and patients will be seen in order of arrival. Urgent cases will be prioritised with the very young and elderly or frail being seen first within that remit.
These are shorter appointments designed to deal with an urgent problem. If you have longstanding medical complaints or a more complex problem it would be better to book a routine appointment with your usual doctor. Please ask our Care Navigators.
GP telephone appointments can be used for;
- Discussions regarding test results
- Discussions regarding ongoing treatment
- Queries about treatment or care
- Discussions regarding possible care – e.g. so a GP can assess whether a blood test may be required, so this can be authorised in advance of a future appointment
- Medication requests – those which our Clinical Pharmacist cannot take care of
- Queries about medication – those which our Clinical Pharmacist cannot take care of
Should you feel that you do not need to visit the Health Centre but feel that a discussion over the phone with a doctor would suffice, please ask our Care Navigation team for a telephone consultation. The appointments are of 5 minutes duration. Please ensure that you remain available for the doctor to call you back at the designated time.
Emergency Treatment Out of Hours
Between 6:30pm and 8.00am Monday to Friday and at weekends and bank holidays please call 111.
Home Visits are provided for those too unwell to travel, and for the permanently housebound. It is always better to be seen in the Health Centre as the clinician treating you will have access to all the resources needed to deal with your consultation to hand.
All requests for home visits are assessed by the duty doctor, who may call you at home if more information is required.
If you are requesting a home visit please telephone as early in the day as you can with full details of your illness. This will give the clinician time to visit and process any further steps that may be needed as a result of an examination, for instance if a hospital admission is required.
In some cases the duty doctor may pass home visits to the Visiting Service. The Visiting Service will dispatch an experienced paramedic to assess you. They will then share their assessment with your GP.
Home visits do consume a lot of the doctor’s time. Please do not ask for a home visit if you are able to travel to the surgery.
If you have requested a home visit and your condition changes, please call the health centre again or 999 in an emergency.
Once you have completed your registration forms you may be asked to take your own blood pressure (BP) in our BP room. We like to have an initial BP reading for any patient who has a chronic disease such as hypertension, diabetes or chronic heart disease. This information is then handed to our duty nurse who will contact you if there are any concerns.
If you are on any repeat medication we ask that you book an appointment with a GP as soon as possible and bring your medication with you.
If you have a chronic disease such as diabetes, hypertension or heart disease our care navigation team will ask you to book a blood test appointment followed by an appointment with one of our nursing team to complete an annual review of your condition.
We can register temporary patients if you are staying in the area short term and require medical care that cannot wait until you return to your home to see your usual GP. It is always best for you to wait to visit the GP surgery you are registered with, if you can, as they hold your complete medical records.
Extended hours at PML’s Neighbourhood Access Hubs
Our patients now have even better access to a doctor at the weekends and in the evenings. Neighbourhood Access Hubs developed by Principal Medical Limited (PML) on behalf of Oxfordshire practices in 2015, have extended their opening hours so that yet more patients can benefit from national GP Access funding (GPAF). This is great news for the 300,000+ patients registered with the 36 PML GP Federation practices in Oxfordshire.
The aims of the service remain the same; patients requesting a pre-bookable GP appointment at their own practice, may be offered an appointment at a nearby location, with a local GP or nurse who has access to their medical records.
This provides more appointments for patients during the day, the evenings and at weekends, while relieving GP practices of some of the pressure of providing treatment for minor illnesses.
What does this mean for you?
– No change in the booking process for appointments.
– You may be offered an appointment during normal or extended hours at a Hub location.
In North Oxfordshire, hub sessions are held at Banbury Health Centre or other local GP practices. Appointments can be booked through your usual GP Practice reception.
Banbury Health Centre hub appointments are available at various times between the hours of 8.00am and 8.00pm Monday to Friday, and on Saturday and Sunday mornings.
Pre-bookable appointments may be available at other North Oxfordshire GP practices Monday – Friday, between 6.30pm and 8.00pm.
Your usual GP practice can provide up-to-date information on appointment times and locations of Hubs.
Making more time available at the Surgery means that we will be able to put more focus into preventive care, offering longer appointments and concentrated treatment for patients with long-term conditions and complex needs.