Easy guide to booking an appointment
How to make an appointment
We understand that in most cases when you contact the health centre it is because you or a loved one is unwell and you need help.
We want to assist you as quickly and as easily as possible.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 2 working days during opening times.
Think CARE
| Condition | Your care navigator will ask you a few questions regarding the problem you are calling about |
| Assessment | Your care navigator will need your help to assess the timeframe in which you will need to be seen for a safe outcome |
| Referral | Your care navigator, with your help, will decide which healthcare professional you need to see |
| Examination | Your care navigator will book your appointment with the most appropriate clinician for you |
Our care navigation team will ask you a few questions about your condition when you call in order to establish which one of our highly skilled multi-disciplinary team members you need to see.
Our team includes; GPs, advanced clinical practitioners, practice nurses, healthcare assistants, clinical pharmacists, physio therapists and opticians.
Appointments and our team
At Chipping Norton Health Centre we have built a multidisciplinary team which includes allied professionals that you might not usually find within general practice.
As well as our GP, practice nurse and healthcare assistant appointments we can also offer appointments with:
- A clinical pharmacist
- First contact physio
- Advanced clinical practitioners (who can treat minor illness and injuries and prescribe medication)
The most appropriate appointment, first time
The benefit of having a multidisciplinary team is access to specialist knowledge and specific and appropriate clinical skill sets. The team communicate and co-ordinate treatment plans where needed and the allied professionals will feed back to your own GP when necessary.
The care navigation team will book an appointment with the clinician that will provide you with the best treatment or care for your condition. If your condition is one that would be best treated by a skilled clinician such as a physiotherapist, an optician or a nurse practitioner, then your appointment will be booked with the correct specialist.
Chipping Norton opticians are based at the health centre and are contracted by the ICB to carry out a minor eye conditions service for our patients and those registered with other surrounding surgeries.
Urgent appointments
To request an urgent appointment for today during opening times:
- phone us on 01608 642742
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01608 642742
- use your NHS account (through the NHS website or NHS App) or Patient Access
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01608 642742 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face to face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home Visits are provided for those too unwell to travel, and for the permanently housebound. It is always better to be seen in the health centre as the clinician treating you will have access to all the resources needed to deal with your consultation to hand.
All requests for home visits are assessed by the duty doctor, who may call you at home if more information is required.
If you are requesting a home visit please telephone as early in the day as you can with full details of your illness. This will give the clinician time to visit and process any further steps that may be needed as a result of an examination, for instance if a hospital admission is required.
In some cases the duty doctor may pass home visits to the visiting service. The visiting service will dispatch an experienced paramedic to assess you. They will then share their assessment with your GP. Home visits do consume a lot of the doctor’s time. Please do not ask for a home visit if you are able to travel to the surgery.
If you have requested a home visit and your condition changes, please call the health centre again or 999 in an emergency.