Contact us with Patient Triage
You can contact a doctor, nurse or other healthcare professional online using Patient Triage.
Seeing the same doctor for each consultation has proven to improve your health care. We are committed to providing you with the best continuity of care possible. We will aim to book your appointments with a clinician who knows you well.
Please let us know if you have a usual GP and we will prioritise booking you with them.
Urgent appointments
To request an urgent appointment for today during opening times:
- use our online form
- If you cannot access the online form, please call us on 01608 642742
Routine appointments
To request a routine appointment in advance during opening times:
- Fill in the online form or if you cannot access this form, phone us on 01608 642742.
- Fill in the form via your NHS account (through the NHS website or NHS App) or Patient Access
Easy guide to booking an appointment
How to make an appointment
We understand that in most cases when you contact the health centre it is because you or a loved one is unwell and you need help.
We want to assist you as quickly and as easily as possible.
Get medical advice from a doctor or nurse
To make any GP appointment or for any same day urgent appointment, please use the AccuRx form below
- use the online form
We aim to respond to all urgent medical issues within 12 hours but will respond to routine requests within 2 working days during opening times. If you have submitted a form and your condition has deteriorated, then you can call us or if we are closed please seek advice from 999 in an emergency and 111 if it is urgent.
If you cannot access this online form, you can use the NHS app or call us as normal.
Our team includes; GPs, advanced clinical practitioners, practice nurses, healthcare assistants, clinical pharmacists, physio therapists and opticians.
Appointments and our team
At Chipping Norton Health Centre we have built a multidisciplinary team which includes allied professionals that you might not usually find within general practice.
As well as our GP, practice nurse and healthcare assistant appointments we can also offer appointments with:
- A clinical pharmacist
- First contact physio
- Advanced clinical practitioners (who can treat minor illness and injuries and prescribe medication)
The most appropriate appointment, first time
The benefit of having a multidisciplinary team is access to specialist knowledge and specific and appropriate clinical skill sets. The team communicate and co-ordinate treatment plans where needed and the allied professionals will feed back to your own GP when necessary.
Chipping Norton opticians are based at the health centre and are contracted by the ICB to carry out a minor eye conditions service for our patients and those registered with other surrounding surgeries.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 01608 642742 during opening times
- use the link in your appointment confirmation message
- pop into the Practice
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please fill in the online form and tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to see or deal with our request
- if you would prefer to consult with the doctor or nurse by phone, face to face or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Home Visits are provided for those too unwell to travel, and for the permanently housebound. It is always better to be seen in the health centre as the clinician treating you will have access to all the resources needed to deal with your consultation to hand.
All requests for home visits are assessed by the duty doctor, who may call you at home if more information is required.
If you are requesting a home visit please fill in the online form or telephone as early in the day as you can with full details of your illness. This will give the clinician time to visit and process any further steps that may be needed as a result of an examination, for instance if a hospital admission is required.
In some cases tour team may pass home visits to the visiting service. The visiting service will dispatch an experienced paramedic to assess you. They will then share their assessment with us. Home visits do consume a lot of the doctor’s time. Please do not ask for a home visit if you are able to travel to the surgery.
If you have requested a home visit and your condition changes, please call the health centre again or 999 in an emergency.