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Patient Triage System

Please use our online form to contact the practice, open core surgery hours ONLY.
Please note, we cannot accept any emails or letters from patients with information or requests for our clinical team, all these requests must be submitted via the form, if you are unable to do this, please call

Pharmaself 24 – Collecting medications in hot weather

Due to the hot weather we are currently experiencing, temperatures within our Pharmaself machine may exceed the recommended storage conditions for medications. As a result, we are temporarily unable to store medications in the machine.
In the meantime, medications can be collected from the dispensary between 9:00am and 6:00pm. Please note that the dispensary is closed between 1:00pm and 1:30pm.
We will monitor the temperatures daily and advise when medications can be safely stored in the Pharmaself machine and normal collections can resume. We apologise for any inconvenience this may cause.

About us

Our philosophy of care

  • To provide and improve the best care for patients.
  • A commitment to attaining the highest standard of clinical practice and encouraging health promotion.
  • To maintain a comfortable and supportive working environment for all the staff.
  • To keep a happy team spirit and empathy for patients and staff alike.
  • To ensure that communication is open between patients, staff and external parties (eg other professionals) at all times.

Our team

We have a highly skilled multi-disciplinary team at Chipping Norton Health Centre. Our care navigation team are based in reception. Using both their training and information provided by you, they will assess which clinician will be the most appropriate for your problem.

Our team includes

  • GP’s
  • Advanced clinical practitioners
  • Practice nurses
  • Healthcare assistants
  • A clinical pharmacist
  • First contact physio
  • Chipping Norton opticians – minor eye conditions service

Total Triage System

The practice operates a Total Triage system – sometime referred to as Clinician led triage. For the majority of patients, this will mean filling in an online form to request a GP appointment. For those not able to do so, telephone access and other contact methods are STILL available. This process is in operation in many GP surgeries across the UK. It means a clinician will be involved in deciding on the next step when a patient request comes into the practice.’ For more on this please see

Page published: 23 September 2024
Last updated: 22 January 2026