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Patient Triage System

Please use our online form to contact the practice, open core surgery hours ONLY.
Please note, we cannot accept any emails or letters from patients with information or requests for our clinical team, all these requests must be submitted via the form, if you are unable to do this, please call

Pharmaself 24 – Collecting medications in hot weather

Due to the hot weather we are currently experiencing, temperatures within our Pharmaself machine may exceed the recommended storage conditions for medications. As a result, we are temporarily unable to store medications in the machine.
In the meantime, medications can be collected from the dispensary between 9:00am and 6:00pm. Please note that the dispensary is closed between 1:00pm and 1:30pm.
We will monitor the temperatures daily and advise when medications can be safely stored in the Pharmaself machine and normal collections can resume. We apologise for any inconvenience this may cause.

Chaperones

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking your appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Page published: 24 September 2024
Last updated: 24 September 2024