If you have a smart phone the easiest way for you to gain access to view parts of your medical records is by downloading the NHS app.

The NHS App is free to download from the App Store and Google Play:

When you first download the app, you will need to register to gain a NHS login.

Make sure you have:

• Your NHS number
• Date of birth
• A form of photo ID to hand.

If you have registered for any online services to view your medical records previously you may not need to verify your identification in the same way as someone that has never registered for this kind of service before.

If you are registering for the first time, you are likely to have to take a photograph of your photo ID followed by a photograph of yourself. The NHS app securely checks your identity to allow you access to the basic information from your medical record immediately. Such as your immunisations, test results, appointment details and prescription ordering.

If the NHS app tells you that you require:

• An ODS code, a linkage key and an Account ID, please complete an Ask the Practice a Question form to advise us of this. We will then send you an email containing this information, so you can complete your registration.
• If the NHS app gives you an error code, please also send us a query form and we will see if we can solve the issue.

If you do not have a smart phone and you would like to gain access to view parts of your medical records, please visit Patient Access to create an account.

To register for Patient Access online services you will need to complete an online application form and provide us with two forms of identification. One must be photo identification and the other must be proof of your address.

Please email a photo of yourself holding your ID plus your completed form and scanned copies of your ID and proof of address to cnhc.reception@nhs.net.

Please take the photo with good lighting, on a plain background and avoiding glare from the ID. You must be able to see the identifying image clearly on the ID when you look at the photo.

Our Care Navigation team will then check all documents. They may make a follow up phone call to you to double check information. Once they are satisfied that all the information provided confirms your identification, they will issue you with a PIN document containing our practice ODS code, a linkage key and an account ID. This will be sent to the email address you have provided when completing the form.

You cannot use an email address that is being used by another person for an existing Patient Access account. You must use your own email address.

Note: If you have had a patient online access account at a previous practice and you have newly joined us we will need you to complete the registration forms and produce ID again for us.