The health centre’s prescription team is constantly working to improve the services we provide to our patients, including the prescription ordering process. We have identified inefficiencies and errors in the current method of ordering prescriptions over the phone or by leaving voice messages. To address this, we are making changes and terminating the option of placing prescription orders via phone, including voicemails.
We understand that some patients, especially the elderly, may prefer to order medications by phone due to unfamiliarity with or unavailability of other options. Please rest assured that we will assist you every step of the way to ensure that you receive all of your medication orders.
After switching off the telephone reordering process on 30/08/24, the following options are available for you to reorder your medications.
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Access
- email bobicb-ox.cnhc.prescriptions@nhs.net
- if you are a dispensary patient, the dispensary team can re-order for you. Please contact them for more information
- leave your ticked repeat request slip in the letterbox outside the health centre 24/7 or at the village shops
We are planning to install secure post boxes at the village shops at Long Compton, Chadlington, Enstone, Kingham and Hook Norton, and you can leave your ticked repeat request slip at the village shops. We are also investigating other locations including the villager bus.
If none of the options above work for you, don’t hesitate to get in touch with our team, and we will endeavour to find the right solution for you.
Dispensary opening hours
- Monday to Friday, 8am to 6pm
Collecting your prescription
You can usually collect your prescription 4 working days after you have ordered it or 8 working days if you are using a village box.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy form
- at any pharmacy that accepts repeat prescriptions
Repeat prescription forwarding service
If you are a registered patient with the practice and live within a mile of a pharmacy you may request that your repeat prescriptions be forwarded to the pharmacy of your choice within Chipping Norton.
Currently both Boots and the Co-op pharmacies subscribe to this service.
To take advantage of this service:
- Please obtain and complete a collection form from the pharmacy of your choice.
- Once completed please hand the form into the surgery dispensary.
- Thereafter repeat prescriptions will be forwarded directly to the pharmacy and should be available 48 hours, 2 working days, following your usual method of ordering.
Out of hours urgent medication
If you require medication urgently when the surgery has closed, please phone 111.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.