The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care, and encourages them to make improvements where possible.

They do this by inspecting services and publishing the results on their website: www.cqc.org.uk

You can use the results to help you make better decisions about the care you, or someone you care for, receives.

Our CQC Inspection

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

A sample of CQC’s key findings across all the areas they inspected were as follows:

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

CQC identified several areas of outstanding practice, including:

• The practice ran clinics and group sessions for patients with addictions which was open to patients from a number of local practices. The sessions were run by the practice alongside support workers from a local drug and alcohol agency, and the GPs had access to an expert substance misuse clinician who could be contacted when required. The practice was in discussion with the CCG to expand this service and allow patients from practices in the wider area to attend.
• Patients in the Chipping Norton area received enhanced support for their end of life care needs. This was provided by a charity which the partners of the practice had created and continued to support. Since April 2015, 30 patients had been supported by the charity, for a total of 1,425 nursing hours.

The Health Centre is rated as outstanding for providing responsive services.

• There were innovative approaches to providing integrated patient-centred care. This included running a daily walk-in clinic for patients requiring urgent GP consultations or to see a nurse prescriber for minor illnesses.
• The practice implemented suggestions for improvements and made changes to the way it delivered services as a consequence of feedback from patients and from the patient participation group. This included part-funding a volunteer shuttle bus scheme to improve access from the town centre to the health centre.
• Patients could access appointments and services in a way and at a time that suits them. The practice offered protected GP consultation slots for patients with long-term conditions so that they could see their usual GP about acute issues within 24 or 48 hours rather than the duty GP in the walk-in clinic.
• Information about how to complain was available and easy to understand, and the practice responded quickly when issues were raised. Learning from complaints was shared with staff and other stakeholders.
• The Health Centre is rated as good for the care of people whose circumstances may make them vulnerable.
• The practice held a register of patients living in vulnerable circumstances including homeless people, travellers and those with a learning disability.
• The practice offered longer appointments for patients with a learning disability.
• The practice regularly worked with other health care professionals in the case management of vulnerable patients.
• The practice informed vulnerable patients about how to access various support groups and voluntary organisations.