Everyone has the right to privacy and confidentiality. Our staff do need to access patient information at various levels in order to carry out their duties. They all receive training aimed at ensuring confidentiality is maintained throughout the Health Centre at all times. Should the occasion arise that you wish to speak to a Care Navigator in private, please ask and we will do our utmost to accommodate your request. You can also ask for a confidentiality slip if you would prefer to write information down to hand to one of the Care Navigation team.
In line with the above, we are unable to disclose any information regarding a patient, unless they are deemed a minor, to anyone other than the patient themselves, unless written consent is given that this disclosure can be made. You can ask at reception for a consent form if you wish for someone else to speak on your behalf regarding your clinical care.
Please do not be offended if you are refused information regarding another patient, even if they are a family member or close friend. We have all of our patients’ best interests at heart.