Dear Dispensing Patients,
We would like to sincerely apologise for the delays some of you may experience with your medications following the Easter weekend.
Our dispensing team planned well in advance and put arrangements in place to ensure prescriptions could be processed and ready for collection without disruption. The team has been working extremely hard to provide the service you deserve, particularly over the holiday period.
Unfortunately, a key factor outside of our control has impacted this. Our wholesaler has failed to deliver four scheduled deliveries over the past two days, which has affected the timely supply of medications needed for dispensing.
We have escalated this urgently with the wholesaler. Dr Sandar Hlaing (Executive GP Partner) and Mr Binny Najam (Dispensary Manager) met with the wholesaling team in person this morning to demand an immediate resolution, and we continue to press for this to be resolved as quickly as possible.
In the meantime, our dispensing team will do everything they can to prioritise urgent medications and minimise any inconvenience.
We truly appreciate your patience and understanding. Please do speak to a member of the dispensary team if you have any urgent needs or require further information.
With our sincere apologies,
Chipping Norton Health Centre Dispensary Team