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Patient Triage System

Please use our online form to contact the practice, open core surgery hours ONLY.
Please note, we cannot accept any emails or letters from patients with information or requests for our clinical team, all these requests must be submitted via the form, if you are unable to do this, please call

Changes to prescription fee exemptions

From 14th April, some of the rules around prescription fee exemptions are changing.

Patients can no longer claim exemption from prescription charges if they are receiving:

  • Income Support, or
  • Income-based Job seekers allowance

However, if you receive Income related Employment & support allowance, you will still qualify for exemption (please tick box H on your prescription form).

If you are receiving Universal Credit (box U), you may still be eligible for free prescriptions, but this depends on whether you meet the Government’s criteria.

If you are unsure about your eligibility for Universal Credit, at the time of collecting your prescription, you will need to pay the prescription charge. You can then request a refund by asking the dispensary team for an FP57 refund form.

For further information, please visit:

https://www.nhsbsa.nhs.uk/hwhc-universal-credit