You may have seen an article in the Chippy News about a new appointment system that will start in September. The article is copied below for your reference.
Appointments update.
From patient feedback and GMS (General Medical Services) contractual changes, we have made the decision to implement a new appointment booking system, which will be clinician led.
For the majority of patients, this will mean filling in an online form to request an appointment. For those not able to do so, telephone access and other contact methods will still be available.
This process is known as Clinician-led triage and is in operation in many GP surgeries across the UK. It means a clinician will be involved in deciding on the next step when a patient request comes into the practice. We plan to introduce these changes on the 1st September 2025.
We are currently still in the planning stages which will be finalised soon. Throughout August we will hold patient information drop in mornings, that will explain the details surrounding how the new system will work. There will be senior staff members present for you to discuss these changes with. We kindly ask patients to please wait until these sessions before directing any questions to the practice. From mid-July onwards, more information about both the drops in and the new system will appear on our website, social media and on notice boards in the waiting room.