Chipping Norton Health Centre

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Repeat prescriptions can be made by the following methods:

Telephone the surgery and leave a message on the repeat prescription ordering service
Post your request to the surgery dispensary
Drop your request into the dispensary drop box next to the reception
You can also order your repeat prescriptions online via Patient Access. Please click on this link for more information /register-for-online-services/
Email us: cnhc.prescriptions@nhs.net.

In all cases please allow 48 hours from the request for the repeat prescription to collection. If you order over a weekend or Bank Holiday, such as a Monday, the prescription will be ready for collection on Wednesday.

If you require medication urgently when the surgery is closed, please telephone 111.

Local out of hours Pharmacies.

Repeat Prescription Forwarding Service

If you are a registered patient with the practice and live within a mile of a Chemist you may request that your repeat prescriptions be forwarded to the chemist of your choice within Chipping Norton.

Currently both Boots and the Co-op Chemists subscribe to this service.

To take advantage of this service:

Please obtain and complete a collection form from the Chemist of your choice.
Once completed please hand the form into the surgery dispensary.
Thereafter repeat prescriptions will be forwarded directly to the Chemist and should be available 48 hours following your usual method of ordering.

If you reside a distance of over one mile from the surgery, your prescription will be made up at the dispensary, and you will be able to collect it from the surgery at the following times (excluding Bank Holidays):

Monday	8:30- 18:30 hrs
Tuesday	8:30- 18:30 hrs
Wednesday	8:30- 18:30 hrs
Thursday	8:30- 18:30 hrs
Friday	8:30- 18:30 hrs
Saturday	CLOSED
Sunday	CLOSED

In all cases please allow 2 working days from the request for the repeat prescription to collection. If you order over a weekend or Bank Holiday, such as a Monday, the prescription will be ready for collection on Wednesday.

Out of Hours Urgent Medication

If you require medication urgently when the surgery has closed,
Please telephone 111. Local Out of Hours Pharmacies are:

Chipping Norton Pharmacy
(Located within Chipping Norton Health Centre)
Russell Way
Chipping Norton
Oxon,
OX7 5FA

Mon – 7 am – 10 pm
Tue – Fri 7 am – 11 pm
Sat 7 am – 10 pm Sun 10.30 am – 4.30 pm
Telephone: 01608 648002

Chipping Norton Health Centre

CQC Inspected and Rated
Good

We are currently OPEN.

Face Coverings

Shielding and Vulnerable patients

Coronavirus information for non-English speaking patients

Coronavirus advice

Prescriptions – How to Request a Repeat Prescription

Repeat Prescription Forwarding Service

Out of Hours Urgent Medication

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Chipping Norton Health Centre

CQC Inspected and RatedGood

We are currently OPEN.

Face Coverings

Shielding and Vulnerable patients

Coronavirus information for non-English speaking patients

Coronavirus advice

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Repeat Prescription Forwarding Service

Out of Hours Urgent Medication

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):