Service update -16.11.20

How are we currently operating?

We are still operating our on the day triage system for our GP appointments. meaning that each patient is required to call on the day their named GP is in practice if they wish to book for a return telephone call with them. Your GP will then assess your needs and if they would like to see you they will ask you to attend the health centre. It is best to call as early as you can in the day as the GP’s do have a limit to the number of calls they can make in a day.

All nursing appointments are continuing as normal at the moment.

All medication queries and reviews are being managed over the telephone by our clinical pharmacists.

You will find when you come to the health centre we are operating strict COVID screening at our front doors. You will have your temperature taken and be asked to sanitise you hands before going to wait for your appointment. Please don’t arrive more than 5 minutes before your appointment time so we can manage social distancing.

Please DO NOT come to the health centre unless you have an appointment.

In a very demanding climate we are doing everything we can to manage patients safely and efficiently.

How is it best to contact us?

You will find at times our phone lines are very busy, If your need is for an appointment, then it is best you speak to a member of the care navigation team. Please be patient. The reason you cannot get through is because other patients are also trying to get through. We get through your calls as quickly as we can.

If your need is for something other than booking an appointment please consider contacting us another way.

Via our website

You can complete an Engage Consult online triage form. This will be submitted to a suitable clinician for a response. Engage Consult is not suitable to use for URGENT problems.

We have forms available for you within the ‘reception & enquiries’ section to complete if you have a administrative query. You will receive a reply via email or one of our team may call you back. This is not suitable to use for URGENT queries.

The more non-clinical queries that are channelled away from the telephones, the easier it is for our patients needing clinical attention to access to our services.

Help us to help you, Thank you.