We take complaints about our work, staff and levels of service very seriously.

We can only handle complaints about the work, staff and levels of service provided by Chipping Norton Health Centre. Unfortunately we cannot address complaints relating to; Hospitals, Social care services, the Department of Health or any other NHS Services.

Most complaints can be sorted out quickly and easily with the person concerned and often at the time they arise, we would implore you take this approach in the first instance.

Where you are not able to resolve your complaint in this way and you would like to make a formal complaint you should do so preferably in writing as soon as possible after the event giving as much detail as you can.

If you are a registered patient you can complain about your own care. You are unable to complain about another patients care without their written authority. Third party authority forms are available at Reception. One of our Care Navigators can provide these for you upon request.

Complaint reporting forms are available at Reception.
We will acknowledge receipt of your complaint within three working days and will aim to have fully investigated the matter within 28 working days.

If you are making a complaint regarding yourself then please complete this complaint reporting form which once submitted will go straight to our Feedback manager.

Download full Complaints procedure leaflet

Download third party authority for permission to complain on someone’s behalf